Help and account access

Support

Early-access beta: we aim to respond within two business days

Account and access

Magic-link sign-in, missing workspace data, trial access, or account deletion requests.

Billing

Invoices, plan changes, cancellation, failed payments, or a verified billing error.

Product issue

Broken features, failed exports, generation errors, or an interface that does not behave as documented.

Product guidance

Help using your brand setup, campaigns, content creation, quality checks, and results tracking.

Contact support

Send us the details below. Do not include passwords, payment-card information, or other sensitive data.

Support does not include

Done-for-you social media management, guaranteed content rewrites, custom strategy consulting, or troubleshooting third-party social accounts that are not connected to the service.

Generation modes

Outline Builder uses no API credits and produces template-based starting points, not expert answers. Smart AI is recommended for open-ended questions and runs only after explicit selection and generation. AI Team is the premium multi-agent workflow. All generated material requires human review.

Creator Companion memory

This optional feature uses only workspace details you explicitly approve and save. They stay local by default. Choosing “Remember me on this account” syncs the approved workspace for refresh and cross-device restore until you revoke consent. Revocation stops future sync and deletes the cloud workspace copy while preserving local data.

Data ownership and retention

Your workspace data is separate from your subscription. Canceling paid features does not silently erase it; read, export, and deletion controls remain available. Retention follows the published retention policy; the specific duration will be stated here before launch rather than assumed.